Duration: 6 months (High Possibility of Extension)
Shift time: 8am to 5pm
Job Description: Purpose: The QA Analyst position supports the activities and initiatives of the Quality Manager to implement and manage the Quality System. This includes support on: policy &procedure, program management, patient record review, internal/external audit, and metrics and trend analysis and reporting.
Responsibilities: Responsible for implementing and maintaining the effectiveness of the quality system Provides effective quality controls to the referral management, call center and fulfillment operations Monitors compliance with all AbbVie and Pharmacy Solutions policies and procedures in addition to all federal/state/local governmental and pharmacy laws and regulations Develops QA training programs and materials and provides training to departmental personnel Evaluates, analyzes, and trends quality indicators, data, performance metrics and prepares daily/monthly reports of pharmacy solutions quality measurements Manage QA lists, spreadsheets, and databases as required to support the business Participates in Quality Improvement initiatives and assures customer satisfaction Conducts investigations and provides timely resolutions to variance, incident, exception issues. Participates in the development and implementation of permanent corrective actions. Prepares ad hoc quality and other reports as requested by management and external customers Conduct internal audits on the business functions of Pharmacy Solutions and Supports external audit logistics and operations . Qualifications: BS in a scientific discipline or related experience Maximum of 2-3 years' experience in a Quality related field Strong computer skills utilizing a Microsoft environment (e.g. Word, Excel, Access, PowerPoint) Good oral, written, and presentation skills
Description Details 1. Are you open to look at candidates willing to relocate? NO - PRIORITY LOCAL ONLY 2. What are the top 3-5 skills requirements should this person have? SEE ATTACHED JD with DETAILS 1) Customer focus 2) Good telephone and email skills 3) Good communication skills 4) Resourceful ness
3. What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? Right of college: perfect for college grads - AS DESCRIBE IN JD - Bachelor's Degree with Prior Experience 4. What type of environment is this person working in? o Combination of team and independent
5. Work Schedule (Define days, # of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours? 40 HOURS per WEEK 6. Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options (i.e. 1 day remote, 4 days on-site)? Remote until pandemic restrictions are lifted
7. Is the worker onshore or offshore? BOTH (depend upon business need) 8. Will there be Domestic and/or International Travel? NO
