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General ResponsibilitiesIncumbents in this position conduct training programs and consult with on-site supervisory staff and the Training Manager to recommend additional learning solutions, as necessary; and perform related work as required. The basic purpose of this work is to conduct training and support post-training knowledge transfer for state agencies.Detailed Statement of Duties and ResponsibilitiesConduct Training
Conduct Instructor-led training for business systems, business procedures, and other applications in all training facilities.(Availability to travel to all RMV business locations may be required).
Actively participate in pilot training classes and train-the-trainer workshops.
Evaluate participants' in-class progress and provide a written summary of progress for RMV management.
Perform class preparation activities based on the dates reflected in the department’s master schedule of classes to ensure readiness as of the projected scheduled dates.
Provide onsite support to RMV staff
Work with department managers and/or supervisors to create additional training support plans for employees having difficulty with knowledge transfer back on their job.
Based on guidelines developed by curriculum designers and/or managers/supervisors, conduct follow-up evaluations in the field to monitor effectiveness of training programs and identify skills and knowledge deficits.
Document the findings of the training program’s effectiveness in a written report to be submitted to manager/supervisor and Curriculum Designers.
Maintain training facilities and database
Assist in creating and staging data in the training database (e.g., CV12 baseline) for hands-on activities, based on instructions provided by Curriculum Designers and/or the Training Manager.
Perform on-going training database maintenance tasks to support the hands-on activities for established training programs.
Communicate system issues to RMV Business Support as they occur to record problems encountered in the training or production environments.
Provide input to training course/program design
Evaluate the training materials from pilot training classes, train-the-trainer sessions, and other newly launched programs and provide written comments about the materials to Curriculum Designers.
Provide Curriculum Designers with ideas and suggestions for improving or enhancing established training programs to better meet the needs of the audience and/or trainer. (For example, provide scenarios and information for real life examples.)
Correct/Update course materialsBased on direction from the Training Manager, make corrections and/or minor updates to existing course materials. (For example, updating existing training courses with details from “Training Update” messages published on the RVM website).Participate as Active Member of the Training Department Team
Attend staff meetings regularly and integrate relevant business updates into Trainer responsibilities, as applicable.
When requested by the Training Manager, write status reports and/or other training-related communication to be submitted to the Training Manager and/or designated business partners.
Qualifications Required at Hire
Knowledge of the basic theories and principles of learning and motivation as applied to employee training.
Knowledge of training methods & techniques such as On-the-Job-Training (OJT), classroom lecture, workshops, role playing, demonstration, simulation, & games.
Knowledge of needs assessment and training evaluation techniques.
Knowledge of the principles and practices of curriculum development.
Ability to understand and apply the laws, rules, regulations, policies, procedures, specifications, standards, & guidelines governing assigned unit activities.
Ability to make effective oral presentations; Ability to prepare and use charts, graphs and tables.
Ability to analyze training program design and content and make appropriate recommendations regarding applicability.
Ability to plan/conduct training or instruction.
Ability to write concisely and clearly.
Ability to work independently and in a team setting.
Qualifications Acquired on the Job
Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
Knowledge of the types and uses of agency forms.
Knowledge of the standard customer service practices for making and receiving agency telephone calls (i.e., greeting, gather information, transfer a call etc.).
Skill in operating audiovisual equipment such as projectors and social media applications such as WebEx, etc.
Knowledge of the principles and practices of training curriculum development and supervision.
Applicants must have the ability to pass a Criminal Offender Record Information (CORI) screening. Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint based background check of his/her state and federal criminal history records information for all U.S. states, the District of Columbia and certain U.S. Territories and from foreign nations; (ii) an employment reference check; (iii) a satisfactory review or his/her driving records to be eligible for this position.If you have questions regarding this position, please contact Robin Burke, Human Resources, at 857-368-8505.First consideration will be given to those applicants that apply within the first 14 days.Minimum Entrance RequirementsAt least four years of full-time, or equivalent part-time professional experience, which has included designing and developing instructional and educational solutions as a major duty, and of which at least one year must have been in an administrative, managerial or supervisory capacity;Ability to multi-task and successfully operate in a fast paced, team environment;Must adapt well to change and successfully set and adjust priorities as needed;Must be proficient with Microsoft Office Suite (intermediate to advanced Word, basic Excel, intermediate to advanced PowerPoint, and basic Outlook).SubstitutionsA Bachelor’s degree with a major in Education may be substituted for a maximum of two years of the required experience.Preferred QualificationsPreferably, applicants will also have:· 3 years of training experience, preferably in Operations or Call Center environment.· Experience using trending data from Quality Assurance reports in one-on-one or group trainings to address specific performance issues.All job applications must be submitted online through MassCareers to be considered. If you need an accommodation to complete the application electronically please contact the ADA Coordinator Rita DiNunzio 857-368-8738.An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.Job: Administrative ServicesOrganization: Massachusetts Department of TransportationTitle: Contracted Trainer, Registry of Motor VehiclesLocation: Massachusetts-Quincy - 25 Newport Ave ExtRequisition ID: 190006PK
