Vacancy expired!
Boxed Up Self Storage
Sales & Customer Service Representative
Job Summary:
The primary responsibilities of the Assistant Sales & Customer Service Representative are to ensure efficient operation of one or more Boxed Up Self Storage sites. Duties include maximizing sales & occupancy, controlling delinquencies, required custodial and minor maintenance functions and perform other duties as assigned. This position will report to General Manger.
Major Duties and Responsibilities:
Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers
Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner
Collecting funds and posting payments
Completing new renter and vacate transactions properly
Fills out forms and reports as assigned by General Manager and Supervisor
Effectively utilizes computer systems
Consistently applies the company philosophy, policies and procedures
Open and close the office daily
Assists in collecting past due accounts when needed
Monitors security system and acts quickly to resolve security questions and problems
Ensures that company standards of cleanliness are met or exceeded by keeping office and rest rooms clean and orderly
Cleaning vacated units on a timely basis
Cleaning exterior areas and grounds, and takes necessary action to meet company appearance standards
Monitors the physical condition of the facility and reports maintenance requirements to General Manager
Performs emergency minor maintenance as required
Monitors contract maintenance work being done while on duty and reports status to General Manager
Additional Skills and Competencies:
Skill in interacting with the public and providing customer service
Ability to communicate effectively, including handling telephone calls efficiently and relaying messages accurately
Basic understanding of computer systems and exposure to computers desirable
Able to perform light maintenance and clean-up work
Mathematic skills
Able to work with minimum direct supervision
Job Relationships/Communication
Candidate Qualifications:
High school diploma or GED required.
Valid drivers license
Successful background check
Experience:
Two to three years of direct exposure to business operations, preferably in a customer service-oriented or sales organization. Computer skills required.
