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As a member of our Delivery Services organization, the ServiceNow Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs.The Developer will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.Key Responsibilities
Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS
Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
Configure the Application UI and workflows
Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
Attend and participate in Scrum meetings
Assist with user acceptance testing
Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
Other duties and responsibilities as assigned
Qualifications
1+ years working on the ServiceNow platform
ServiceNow Pre-Sales Accreditations in all product lines
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
Proven experience in one additional product line outside of ITSM
Knowledge of ITIL
Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
Experience implementing systems using the Agile/Scrum methodology
Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Ownership, accountability, and attention to detail in all work efforts
Maturity, professionalism, and good judgment; ability to excel with minimum supervision
Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
Developer, ServiceNow
Rockford, IL
19002147
