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Description We have an exciting opportunity for a highly skilled and motivated Customer Experience Specialist! Are you a customer service detail oriented who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment? Then we have the position for you. This role involves working in a high-volume environment, managing customer relationships, and helping maximize the customer experience to help drive loyalty and increase revenue. This is a hybrid position. Responsibilities Solve complicated problems and issues
Design, track, and analyze customer success metrics
Implement and design strategies to improve the customer experience
Drive customer acquisition, retention, and loyalty
Provide exceptional customer service in a fast-paced environment via phone and/or email correspondence
Train/coach customer-facing staff to improve customer service and loyalty Requirements - Strong skills in business writing, including the use of email correspondence
Experience with being held accountable to KPIs and call-tracking
Excellent computer skills including experience and knowledge with customer relationship management software (CRM)
Outstanding research, analytical, and interpersonal skills
Prior customer service/call-center experience, preferably in a fast-paced & high-volume environment
If you have the right work experience and have immediate availability we want to hear from you!. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
