Help Desk Support Specialist Type: Contract to hire (3 days on site) Contact: Bri at Note: This role is a 3-6 month contract to hire opportunity in Rosemont, IL. This person must be vaccinated against COVID-19. Responsibilities
Serve as the first contact with users who need technical assistance via the phone, email, or support ticketing system
Perform troubleshooting using different diagnostic techniques to diagnose and resolve technical hardware and/or software issues on both Mac and PC platforms
Provide quick resolution, follow-up and excellent customer service
Redirect unresolved issues to the next level of support personnel
Keep record of problems and their resolution through the helpdesk ticketing system.
Provide needed information on IT products or services
Provide feedback on processes and procedures, making recommendations on areas to improve
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
Maintain process documentation in accordance with organizational standards and industry best practices.
Assist in the initial onboarding process for new hires, freelancers, and consultants
Maintain up to date knowledge on PC and Mac technologies through research and ongoing training
Requirements
3-5 years’ experience supporting PC desktops and laptops in a corporate environment.
Experience with Microsoft cloud applications, specifically O365.
Experience with a mixed network of Mac and PCs a plus.
Experience integrating users & computers with Active Directory.
Experience with Adobe Creative Cloud Suite, including installation, troubleshooting, configuration, and upgrades. Publishing industry experience a plus.
Experience with VOIP telephony systems a plus.
Experience with a computer and device management system such as Intune a plus.
Contact: Bri Leifker Recruiting Consultant Forbes Technical Consulting LLC | 401 N. Franklin |Suite 3S | Chicago, IL | 708.717.8648