Help Desk Support Specialist

Help Desk Support Specialist

14 Aug 2024
Illinois, Rosemont, 60018 Rosemont USA

Help Desk Support Specialist

Vacancy expired!

Help Desk Support Specialist
Type:
Contract to hire (3 days on site)

Contact: Bri at

Note: This role is a 3-6 month contract to hire opportunity in Rosemont, IL. This person must be vaccinated against COVID-19.

Responsibilities
  • Serve as the first contact with users who need technical assistance via the phone, email, or support ticketing system
  • Perform troubleshooting using different diagnostic techniques to diagnose and resolve technical hardware and/or software issues on both Mac and PC platforms
  • Provide quick resolution, follow-up and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Keep record of problems and their resolution through the helpdesk ticketing system.
  • Provide needed information on IT products or services
  • Provide feedback on processes and procedures, making recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
  • Maintain process documentation in accordance with organizational standards and industry best practices.
  • Assist in the initial onboarding process for new hires, freelancers, and consultants
  • Maintain up to date knowledge on PC and Mac technologies through research and ongoing training

Requirements
  • 3-5 years’ experience supporting PC desktops and laptops in a corporate environment.
  • Experience with Microsoft cloud applications, specifically O365.
  • Experience with a mixed network of Mac and PCs a plus.
  • Experience integrating users & computers with Active Directory.
  • Experience with Adobe Creative Cloud Suite, including installation, troubleshooting, configuration, and upgrades. Publishing industry experience a plus.
  • Experience with VOIP telephony systems a plus.
  • Experience with a computer and device management system such as Intune a plus.

Contact:
Bri Leifker
Recruiting Consultant
Forbes Technical Consulting LLC | 401 N. Franklin |Suite 3S | Chicago, IL
| 708.717.8648


Job Details

  • ID
    JC44865451
  • State
  • City
  • Job type
    Permanent
  • Salary
    $54,000 - $58,000
  • Hiring Company
    Forbes Technical Consulting
  • Date
    2022-08-08
  • Deadline
    2022-10-07
  • Category

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