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· Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
· Completes check-in/out functions as directed.
· Confirms and updates patient identification and demographic/insurance information.
· Completes patient registration as needed.
· Obtains patient consents/authorizations.
· Collects co-payments, past due balances and point of service payments.
· Posts payments, process billing information and perform “end of day” cash drawer closing.
· Keeps waiting area clean and comfortable.
· Informs patients of any delays or changes in appointment status.
· Schedules appointments as necessary.
· May perform other duties as assigned.
· High school diploma or GED equivalent.
· Zero (0) to two (2) years’ experience in a customer service position.
Preferred:· Bachelor’s degree.
· Previous experience in a healthcare setting.
· Working knowledge of medical terminology.
· Bilingual.
