Client Manager

Client Manager

14 Sep 2024
Indiana, Bloomington 00000 Bloomington USA

Client Manager

Vacancy expired!

DESCRIPTIONAllied Universal is currently seeking a Client Manager to lead a business segment in a designated region. The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience.KEY RESPONSIBILITIES:

Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results

Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business

Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention

Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering

Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.

Manage the delivery of services through subordinate team and fill in for them and the District Manager in their absence or as requested or required.

Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime

Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.

Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability

Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

ADDITIONAL RESPONSIBILITIES

Enforce Allied policies as outlined by the handbooks and executive memos.

Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings

Maintain confidentiality of all information and data

Keep records and prepare accurate and timely reports both manually and through automated methods

Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness

Perform other related duties and responsibilities as assigned or required

Actively participate in community and business related organizations

QUALIFICATIONSThe ideal candidate will possess a Bachelor’s degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry. Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills:

Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred

Proven strong service orientation, excellent interpersonal, leadership and organizational skills

Ability to develop and grow client relationships

Ability to make decisions and conduct courageous conversations

Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand

In-depth understanding of financial performance

Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and AccountabilityEOE/Minorities/Females/Vet/DisabilityAllied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.CB-MWLocation: United States-Minnesota-BloomingtonJob Category: Management

Related jobs

  • Leads, trains and supervises room/suite attendants and housepersons on a floor/in an area to ensure all rooms/suites and public areas meet established cleanliness and quality standards. Assesses inventory of, assigns, inspects and verifies and reports status of rooms/suites. Monitors payroll reports, work schedules and lost and found program. Ensures stock rooms and carts are maintained with proper supplies. Keeps designated inventories (i.e. linen, etc.) and ensures stock rooms and carts are maintained with proper supplies. Communicates and coordinates with Engineering/Property Operations to ensure the efficient repair and maintenance of items related to guestrooms and public areas.

  • About Us:

  • Job Overview:

  • Job Description:

  • Company Description

  • As a General Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Details

Jocancy Online Job Portal by jobSearchi.