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Job Title: Server FLSA: Non-ExemptRevision Date: 01/2018General FunctionProvides prompt, efficient and friendly guest service. Responsible for taking and delivering food and beverage orders to patrons. Ensures correct and prompt delivery of food.Reporting RelationsAccountable and Reports to: General Manager, All FOH and BOH ManagersDirect Reports: NonePrimary Duties and Responsibilities
Provides prompt, efficient and friendly guest service by exhibiting caring, concern and patience in all guest interactions and treating guests as the most important people in the store.
Smiles and greets guests in a friendly manner when wearing the Wahlburgers uniform.
Makes an effort to learn guests’ names and to address them by name whenever possible.
Answers the telephone promptly when called upon, and provides friendly, helpful service to guests who call including taking product orders.
Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from guests.
Write guests' food orders on order slips, memorize orders, or enter orders into Point of Sale system for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from guests for food or beverages.
Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to guests.
Present menus to guests and answer questions about menu items, making recommendations.
Clean tables or counters after guests have finished dining.
Prepare non-alcoholic beverages for guests.
Stock service areas with supplies such as coffee, condiments, and tableware.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
Washes dishes as necessary.
Performs other job related duties and special projects as required.
Education and ExperienceNo education requirement. 0-2 years of related work experience.Knowledge, Skills, Abilities
Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables
Ability to do simple addition and subtraction; copying figures, counting and recording
Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing
Working ConditionsThis is a fast paced atmosphere which requires significant contact and communication with others, with great attention to guest service.Equipment Used to Perform JobStandard tools and equipment used in a serving environment including cash register, credit card processing machines, paging equipment, POS printers, POS terminals and POS workstations.Physical Requirements
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
Must be able to stand for extended periods of time.
ContactsHas constant contact with the general public and guests.
