ADVANCED MEDICAL SUPPORT ASSISTANT

ADVANCED MEDICAL SUPPORT ASSISTANT

05 Sep 2024
Indiana, Dearborncounty 00000 Dearborncounty USA

ADVANCED MEDICAL SUPPORT ASSISTANT

Vacancy expired!

ADVANCED MEDICAL SUPPORT ASSISTANTDepartment of Veterans AffairsVeterans Affairs, Veterans Health AdministrationCincinnati VA Medical CenterOverview

##### Open & closing dates

09/03/2019 to 09/09/2019

##### Service

Excepted

##### Pay scale & grade

GS 6

##### Salary

$39,328 to $51,131 per year

##### Appointment type

Permanent

##### Work schedule

Full-TimeLocation1 vacancy in the following location:-Dearborn County, INRelocation expenses reimbursedNoTelework eligibleNo- DutiesSummaryThe Advanced Medical Support Assistant (AMSA) is an Advanced Level

Medical Support Assistant (MSA) and works collaboratively in an

interdisciplinary coordinated Patient Aligned Care Team (PACT) in

the Primary Care Dearborn Community Based Outpatient Clinic (CBOC),

Lawrenceburg, IN.Learn more about this agencyResponsibilitiesThe Advanced Medical Support Assistant (AMSA) for the Dearborn CBOC

duties include but are not limited to:

Ensures outpatient clinic appointments are scheduled timely,

properly places patients on the Recall Reminder List, documents

attempts to contacts within the prescribed timeframe;

Ensures Consult Appointments are scheduled using the Clinically

Indicated Date (CID); utilizes placement of the Veteran's Choice

List (VCL);

Collects and verifies patient's demographic information;

Ensures all patients listed on the Insurance Capture Buffer

(ICB) verification list have a buffer entry;

Closes out administrative encounters for face to face

appointments, appropriately document No Shows and Cancellations

and verify and properly complete all Disposition Orders at the

end of the day;

Fosters and promotes an environment conducive of outstanding

customer relations and customer satisfaction;

Participates in all team meetings, as well as, follows up on

administrative tasked items;

Communicates effectively with the Patient Aligned Care Team

(PACT) members via Lynx, Outlook or telephone;

Prepares clinic set-up for the next day prior to the end of the

duty day, organizes work flow to maximize efficiency and protect

patient identifying information;

Performs additional duties as assigned by the supervisor or

Lead/Office Manager.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm.

Financial Disclosure Report: Not required.Travel RequiredNot requiredSupervisory statusNoPromotion PotentialNone

#### Job family (Series)

0679 Medical Support Assistance- RequirementsConditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after

12/31/1959

You may be required to serve a probationary period

Subject to a background/security investigation

Must be proficient in written and spoken English

Selected applicants will be required to complete an online

onboarding process

QualificationsTo qualify for this position, applicants must meet all requirements

by the closing date of this announcement, 09/09/2019.

Basic Requirements:

- United States Citizenship: Non-citizens may only be

appointed when it is not possible to recruit qualified citizens

in accordance with VA Policy.

- Experience and/or Education

- Experience: Six months experience of clerical, office or

other work that indicates the ability to acquire the

particular knowledge and skills needed to perform the duties

of the position; or

- Education: One year above high school; or

- Experience/Education Combination: Equivalent combination

of experience and education are qualifying for entry level

for which both education and experience are acceptable.

- English Language Proficiency. MSAs must be proficient in

spoken and written English in accordance with VA Handbook 5005,

part II, chapter 3, section A, paragraph 3j.Grade Determinations:GS-06 Grade RequirementsExperience: One year of experience equivalent to the next lower

grade level (GS-5). Specialized Experience includes but is not

limited to: Operating computerized programs and systems in order to

enter, modify and retrieve sensitive medical and patient identifying

information into or from electronic health records, scheduling

systems and/or reports; Advanced knowledge of medical terminology

specific to understand medical diagnosis and procedures sufficient

to communicate clinical staff instructions to patients; Scheduling

medical appointments in a clinical setting; Working independently in

the accomplishment of a wide variety of duties in performing patient

support work; Communicating effectively and professionally in

person, electronically, and/or by telephone, as necessary, to ensure

satisfactory resolution; Identifying customer's concerns, and refer

to the appropriate staff, as necessary to ensure a satisfactory

resolution.In addition the Experience Requirements listed above, Candidates

must demonstrate the following Knowledge, Skills and Abilities

listed below:

1. Ability to collaborate, communicate, set priorities, and

organize the work in order to meet deadlines, ensuring

compliance with established processes, policies, and

regulations.

2. Ability to communicate tactfully and effectively, both orally

and in writing, in order to meet program objectives. This may

include preparing reports in various formats and presenting data

to various organizational levels.

3. Advanced knowledge of the technical health care process as it

relates to access to care.

4. Advanced knowledge of managing a clinic. This includes

independently utilizing reference sources, decision making, and

empowering the team to collaborate and resolve problems within a

complex systems environment.

5. Advanced knowledge of policies and procedures associated with

operational activities that affect the patient flow, patient

care, and the revenue process.

6. Advanced knowledge of medical terminology due to the technical

nature of language utilized by clinicians.References: Medical Support Assistant Qualification Standard,

GS-0679, VA Handbook 5005/117, Part II, Appendix G45.The full performance level of this vacancy is GS-06.Physical Requirements: The work is primarily sedentary. The

incumbent is required to sit for various lengths or time as well as

some bending, walking, and lifting. Must be able to operate a

computer terminal and be able to manage multiple activities at one

time.EducationIMPORTANT: A transcript must be submitted with your application

if you are basing all or part of your qualifications on education.Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities,

schools, or institutions may be used to qualify for Federal

employment. You can verify your education here:

http://ope.ed.gov/accreditation/. If you are using foreign education

to meet qualification requirements, you must send a Certificate of

Foreign Equivalency with your transcript in order to receive credit

for that education. For further information, visit:

http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Additional informationThis job opportunity announcement may be used to fill additional

vacancies.It is the policy of the VA to not deny employment to those that have

faced financial hardships or periods of unemployment.This position is in the Excepted Service and does not confer

competitive status.VA encourages persons with disabilities to apply. The health-related

positions in VA are covered by Title 38, and are not covered by the

Schedule A excepted appointment authority.Veterans and Transitioning Service Members: Please visit the VA for

Vets site for career-search tools for Veterans seeking employment at

VA, career development services for our existing Veterans, and

coaching and reintegration support for military service members.If you are unable to apply online view the following link for

information regarding an Alternate Application.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the

qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE

MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your

application, résumé, C.V., and/or supporting documentation will be

verified. Please follow all instructions carefully. Errors or

omissions may affect consideration for employment.Experience refers to paid and unpaid experience, including volunteer

work done through National Service programs (e.g., Peace Corps,

AmeriCorps) and other organizations (e.g., professional;

philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and

skills and can provide valuable training and experience that

translates directly to paid employment. You will receive credit for

all qualifying experience, including volunteer experience.Background checks and security clearanceSecurity clearanceOtherDrug test requiredNo- Required DocumentsTo apply for this position, you must provide a complete Application

Package which includes:

Resume

VA Form 10-2850c Application for Associated Health Occupations can

be found at:

http://www.va.gov/vaforms/searchaction.asp?FormNo=2850&tkey=&Action=Search.

Not required at the time of submission.The following documents are accepted, and may be required if

applicable to your eligibility and/or qualifications for this

position. Please use this checklist to ensure you have included all

documents required for your application, such as a copy of your

transcript (if using education to qualify), SF-50's (current/former

Federal employees), etc.

Resume

Veterans' Preference: When applying for Federal Jobs, eligible

Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or

for Sole Survivor Preference (SSP) in the questionnaire. You must

provide a legible copy of your DD214(s) which shows dates and

character of service (honorable, general, etc.). If you are

currently serving on active duty and expect to be released or

discharged within 120 days you must submit documentation related to

your active duty service which reflects the dates of service,

character of service (honorable, general, etc.), and dates of

impending separation. Additionally, disabled veterans and others

eligible for 10-point preference (such as widows or mothers of

eligible Veterans) must also submit an SF-15 "Application for 10

Point Veteran Preference" with required proof as stated on the form.

Documentation is required to award preference. For more information

on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/vetpref/index.aspx.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution

recognized by the U.S. Department of Education in order for it to be

credited towards qualifications. Therefore, provide only the

attendance and/or degrees from schools accredited by accrediting

institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this

vacancy announcement may result in an ineligible rating or may

affect the overall rating.- BenefitsA career with the U.S. Government provides employees with a

comprehensive benefits package. As a federal employee, you and your

family will have access to a range of benefits that are designed to

make your federal career very rewarding. Learn more about federal

benefits.Review our benefitsEligibility for benefits depends on the type of position you hold

and whether your position is full-time, part-time, or intermittent.

Contact the hiring agency for more information on the specific

benefits offered.- How to ApplyAll applicants are encouraged to apply online. To apply for this

position, you must complete the full questionnaire and submit the

documentation specified in the Required Documents section below. The

complete application package must be submitted by 11:59 PM (ET) on

09/09/2019 to receive consideration. To preview the questionnaire

click https://apply.usastaffing.gov/ViewQuestionnaire/10579942.

To begin, click Apply Online to create a USAJOBS account or log

in to your existing account. Follow the prompts to select your

USA JOBS resume and/or other supporting documents and complete

the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and

appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USA JOBS

account, https://my.usajobs.gov/Account/Login, select the

Application Status link and then select the more information link

for this position. The Details page will display the status of your

application, the documentation received and processed, and any

correspondence the agency has sent related to this application. Your

uploaded documents may take several hours to clear the virus scan

process. To return to an incomplete application, log into your USA

JOBS account and click Update Application in the vacancy

announcement. You must re-select your resume and/or other documents

from your USA JOBS account or your application will be incomplete.NOTE: Participation in the seasonal influenza program is a

condition of employment and a requirement for all Department of

Veterans Affairs Health Care Personnel (HCP). HCP are individuals

who, during the influenza season, work in VHA locations where

patients receive care or who come into contact with VA patients as

part of their duties. VHA locations include, but are not limited to,

VA hospitals and associated clinics, community living centers

(CLCs), community-based outpatient clinics (CBOCs), domiciliary

units, Vet centers and VA-leased facilities. HCP include all VA

licensed and unlicensed, clinical and administrative, paid and

unpaid, full- and part-time employees, intermittent employees, fee

basis employees, VA contractors, students, researchers, volunteers,

and trainees who work at these facilities. HCPs that are unable to

receive or otherwise decline a flu shot will be expected to wear a

face mask throughout the influenza season.Agency contact informationJanell ElsberryPhone513-559-3600 X3581Fax513-559-3585EmailJANELL.ELSBERRY@VA.GOVAddressCincinnati VA Medical Center

3200 Vine Street

Cincinnati, OH 45220

USLearn more about this agencyNext stepsOnce your online application is submitted you will receive a

confirmation notification by email. After we receive application

packages (including all required documents) and the vacancy

announcement closes, we will review applications to ensure

qualification and eligibility requirements are met. After the review

is complete, a referral certificate(s) is issued and applicants will

be notified of their status by email. Referred applicants will be

notified as such and may be contacted directly by the hiring office

for an interview. All referred applicants receive a final

notification once a selection decision has been made.You may check the status of your application at any time by logging

into your USA Jobs account and clicking on Applications. Information

regarding your application status can be found in the USAJobs Help

Center.- Fair & TransparentThe Federal hiring process is setup to be fair and transparent.

Please read the following guidance.Equal Employment Opportunity PolicyThe United States Government does not discriminate in employment on

the basis of race, color, religion, sex (including pregnancy and

gender identity), national origin, political affiliation, sexual

orientation, marital status, disability, genetic information, age,

membership in an employee organization, retaliation, parental

status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job

applicants

Reasonable Accommodation PolicyFederal agencies must provide reasonable accommodation to applicants

with disabilities where appropriate. Applicants requiring reasonable

accommodation for any part of the application process should follow

the instructions in the job opportunity announcement. For any part

of the remaining hiring process, applicants should contact the

hiring agency directly. Determinations on requests for reasonable

accommodation will be made on a case-by-case basis.A reasonable accommodation is any change to a job, the work

environment, or the way things are usually done that enables an

individual with a disability to apply for a job, perform job duties

or receive equal access to job benefits.Under the Rehabilitation Act of 1973, federal agencies must provide

reasonable accommodations when:

An applicant with a disability needs an accommodation to have an

equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform

the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive

equal access to benefits, such as details, training, and

office-sponsored events.

You can request a reasonable accommodation at any time during the

application or hiring process or while on the job. Requests are

considered on a case-by-case basis.Learn more about disability employment and reasonable accommodations

or how to contact an agency.Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to

apply, visit www.usajobs.gov/GetJob/ViewDetails/544494300. Only resumes

submitted according to the instructions on the job announcement listed

at www.usajobs.gov will be considered.

Job Details

  • ID
    JC2680322
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Veterans Affairs, Veterans Health Administration
  • Date
    2019-09-05
  • Deadline
    2019-11-03
  • Category

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