Regional Operations Manager (Tell City)

Regional Operations Manager (Tell City)

14 Apr 2024
Indiana, Evansville 00000 Evansville USA

Regional Operations Manager (Tell City)

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Overall Responsibility:

Responsible for overseeing operations of facilities and call center.

Primary Functions:

The Regional Operations Manager is the center point of all sales, operations, and training for the region. The position can require up to 50-60 hours per week including some weekends. Must be a self-starter, take initiative, and work with minimal supervision.

Primary duties include but are not limited to the following:

Maximizing potential income and sales objectives through:

-Being a brand ambassador

-Successful conversions of telephone, internet, and walk-in inquiries into rentals

-Implement and execute training program programs for new employees

-Conduct monthly reviews and oversee weekly meetings

-Aggressive Marketing/networking to local businesses to promote facilities

-Recommending and implementing marketing strategies based on marketing changes and competitor information

-Creating brand standards and holding all employees accountable for upholding them

-Reviewing marketing initiatives and implementing new programs to capture greater market share

Achieves and maintains financial goals and responsibilities by:

-Managing the Account Receivable process through pursuit of delinquent tenants and ensuring posting of payments in a timely fashion

-Creating budgets and ensuring all managers operate within them

-Overseeing discounts and rental increases for all facilities

-Scheduling of call center, maintenance technicians, and managers

-Reviewing daily management summaries

Consistently deliver superior customer service through:

-Proper phone selling techniques and training of call center representatives

-Never missing phone calls (phone rings maximum of 3 times) and promptly responding to any email or online inquiries

-Knowing and being able to present the features and benefits of properties at all opportunities

-Resolve any customer issues in effective and timely manner

-Ensure that company standards of cleanliness and appearance are met or exceeded

Other Functions:

-Stay up to date and know state lien laws

-Perform regular audits of property’s physical conditions; perform minor maintenance in accordance with standards as well as working with any contractors

-Grand Openings for new facilities

-Ordering of new marketing materials when necessary

-Create and maintain marketing plans

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