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Job Purpose and Context
The specific duties of the Logistics / Operations Coordinator will include coordinating order activity, improving performance, procuring material and resources, and actively participating in cross functional activity between sales rep and business partners promoting distribution growth. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.
A successful Logistics / Operations Coordinator will be dynamic, professional, have a positive approach to their work, a great conversationalist and must be able to make decisions being cognizant of the effects the decision may have on the company’s relationships, sales, financials, as well as potential public awareness.
As with all DiverterPlus employees, the Logistics / Operation Coordinator should adhere to the DiverterPlus culture as defined during the interview process, and be able to broadcast a genuine and positive, can-do mentality that is aligned with the company’s core values and beliefs.
Essential Duties and Responsibilities
- Maintain vendor relationship, purchase materials, plan inventory and oversee efficiency
- Coordinate all order activity between sales personnel, vendors, and customers
- Work closely with the management team to perform analysis of our inventory and ensure we are utilizing our inventory effectively and maintain inventory levels and forecasts
- Communicate customer issues with management team and aide in resolving problems and complaints
- Ensure all operations are carried on in an appropriate, cost-effective way
- Formulate strategic and operational objectives
- Examine financial data and perform monthly sales trend reports
- Manage delivery and shipping schedules and ensure timely pickups and deliveries
- Manage customer service requests promptly
- Collaborate with other departments to ensure that any activity is handled promptly
- Ensure a high degree of detail and focus on every job
- Comply with all company policies and procedures
