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What do you need in your career?
The ability to make a difference in people’s lives?
Affirmation, recognition, and reward for your efforts?
Paid time for volunteer work?
Opportunities to advance and control your income and future?
A full-time position with medical, dental, vision, free life insurance, 401k, and up to 27 paid days off your first year?
A supportive team dedicated to diversity and work-life balance?
If you said yes to any of the above, keep on reading because OneMain is your place to succeed.Job DescriptionYou will contact customers to help them succeed in fulfilling their financial obligations by arranging for repayment or settlement of account balances. Our work focuses on our existing customers who have long term relationships with us.As a OneMain professional, you will:
Work with our clients in a consultative manner in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters.
Maintain and notate all appropriate information and documentation on customer and account status Collaborate with others on the team involved with collections of accounts
Investigate, research, and track consumer information using online skip tracing tools
Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Skills we’re looking for:
A proven track record of an ability to listen and offer appropriate products or services
Collections / Servicing / Loss Mitigation experience in retail, call-center, or business to business environments is highly preferred
Demonstrated customer service skills
Excellent and engaging communication skills
Multi-tasking and goal achieving
Ability to thrive in a fast-paced team environment
Capability to quickly analyze challenging problems / situations and provide solutions
College experience preferred, but not required
Bilingual English / Spanish skills a plus, but not required
Work Schedule:The average work week has three days during standard business hours (8 AM – 5 PM) and up to two late nights of 12 PM – 9 PM. The schedule includes at least one Saturday per month, one late Friday (until 7:00 PM) and some extended hours at the end of each month.Compensation
Excellent and competitive base pay
Benefits include medical, dental, vision, life insurance, 401K, profit sharing, discretionary bonus, holiday and vacation time off.
Our CompanyWe are America’s premier personal finance company with more than 100 years of stability and creative growth. Our company provides personal loans, insurance, and other related financial products to more than 2.4 million consumers in communities across the country through a network of over 1,700 branches with more than 10,000 employees. We are committed to responsible lending, regulatory compliance, and have an active program of outreach to each of our communities and business partners.Take the first step toward a challenging and rewarding career at OneMain and apply today!OneMain is an equal opportunity employer.Want to know more? Text OneMain to 97211#LI-DG1
