Customer Service - Research Specialist I

Customer Service - Research Specialist I

04 Sep 2024
Indiana, Fishers 00000 Fishers USA

Customer Service - Research Specialist I

Vacancy expired!

Customer Service - Research Specialist I

Job ID:3928

Functional Area:Servicing

Employment Type:Full Time

Location:Fishers, IN

Department:Correspondence

Relocation Provided:No

Email a FriendSaveSaveApply NowPosition Description:SummaryThe Research Specialist is responsible for the processing of Customer Care related tasks including but not limited to: borrower written correspondence, borrower statements/letters, credit bureau reporting, credit disputes and research.Essential Job Functions:

Process all aspects of borrower incoming and outgoing correspondence.

Assist in the generation of all outgoing borrower statements, letters and notifications.

Handles research processes for Customer Care Department.

Process all incoming Servicing inquiries from internal Freedom Mortgage employees.

Experience in written communication.

Responsible for credit bureau reporting and disputes.

Fiserv experience is a plus.

Qualifications:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Education and/or Experience:

High School Diploma or GED required

Experience in a mortgage servicing environment preferred

1-3 years experience in customer service research/correspondence preferred

#CB

Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as a top 5 residential lender in the USA. Freedom Mortgage currently services more than 225 billion dollars in loans. And we are continuing to grow! Freedom Mortgage is proud to be recognized by Inc. Magazine’s, Inc. 5000 rankings for the fastest growing private firms in the nation for six consecutive years (2013-2018).Freedom Mortgage has over 4000 employees and offices nationwide. Locations include suburban Philadelphia (we have multiple sites in Southern New Jersey) and Fishers, IN, two regions where we were named Top Workplaces (The Indianapolis Star named Freedom Mortgage at Top Workplace four years in a row). We also have large operating centers in Melville, NY; Jacksonville, FL; San Dimas, CA; and Tempe, AZ; and Columbia, MDFreedom Mortgage team members enjoy our total rewards program, including excellent benefits, perks, business casual dress, rewards programs, training, development and career opportunities. Community spirit is one of our shared values and Team Freedom Cares is our philanthropic arm helping us get involved in the communities in which we operate. Learn more about us and apply!Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

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Job Details

  • ID
    JC2678447
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Freedom Mortgage
  • Date
    2019-09-04
  • Deadline
    2019-11-03
  • Category

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