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Job Description:Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is "yes", then we invite you to become a Platelet Donor Scheduler the American Red Cross!We are seeking acustomer-focused, outgoingand compassionate individual to contact blood donors and schedule appointments in our fast-paced environment. Platelet Donor Schedulers follow scripting and have excellent attention to detail. As a Platelet Donor Scheduler, you can play a direct role in our life-saving mission, ensuring that others continue to receive the gift of life!To learn more about this role, watch this short video:https://www.youtube.com/watch?v=BwjwbxbwN34Platelet Donor Scheduler & Site Coordinator - Responsibilities
Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments
Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
Coordinate reminder calls, follow-ups, log-in of data and maintenance of records
Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
Take care of your team members – show up for every shift and give 100% while you're there
Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again
Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
The aforementioned responsibilities of the Platelet Donor Scheduler describe the general nature and level of work and are not an exhaustive list.Platelet Donor Scheduler – Job Qualifications
High school diploma or equivalent required
Minimum one year of telephone and customer service or telemarketing experience required. 2 years of in or outbound calling is preferred.
Intermediate to expert computer experience required.
Excellent customer service and problem-solving skills required.
Effective and clear verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required
Physical requirements are those present in normal office environment conditions.Must be able to sit for long periods of time.
ShiftVariable- Set Schedules: Must be available to work at leastone-weekend day. Travel to a different regional Redcross locations may be required for training. Apply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.
