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721861BRJob Title:Geek Squad Apple Master Consultation AgentJob Category:Services/Installation/RepairLocation Number:000228-Fort Wayne-StoreJob Description:What does a Geek Squad Apple Master Consultation Agent do?A Geek Squad Apple Master Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.Job Responsibilities include:
Apple Master Consultation Agent manages the Client's services experience from check in thru check out.
They are responsible for "aligning" with the Client on their specific need, and then ensuring we deliver the service/solution that was jointly agreed upon.
Attend targeted trainings and complete necessary certifications on Apple products and services. Achieve Geek Squad sales goals and meet or exceed Client expectations.
Monitor the reservation queue throughout the day to make sure all Clients are being helped
Perform store services (pair a Bluetooth headset with a cell phone, set up parental controls, etc.)
Manage inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services Depots
Manage the shipping and receiving process for the Precinct
Review daily, weekly, monthly inventory and que management reporting address issues with DCI and Geek Squad Manager
Ensure functionality of consultation stations and Client area is stocked with necessary collateral
What are the Professional Requirements of a Geek Squad Apple Master Consultation Agent?Basic Qualifications
3 months of working experience
Preferred Qualifications
High School diploma or equivalent
1 year of retail or customer service experience
1 year of experience diagnosing or repairing electronics
Req #:721861BRAddress Line 1:737 NORTHCREST SHOPPING CTRCity:Fort WayneState:INZip:46805Job Level:Entry LevelEmployment Category:Full TimeBrand:Geek SquadAbout Us:About Geek SquadIt all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.Best Buy Company and its Family of BrandsBest Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.Additional Job Information:What are my rewards and benefits?Discover your career here! At Geek Squad and Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.Search Categories:Geek Squad, Retail Jobs
