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SummaryResolves telephone inquiries from Parkview Health customers. Strives toward achieving resolution at initial call to SBO Patient Accounting to achieve quality satisfaction for the customer while achieving a payment stream for Parkview Health. Maintains expert knowledge in both physician and hospital Patient Accounting processes and procedures. Demonstrates expertise in insurance coverage, billing, charges, financial counseling, collections, cash posting, and refunds. Knowledgeable about SBO payment options, discounts, charity care policy, and state funded Medicaid programs. Analyzes account balances for quality outcomes, prepares reports, and makes recommendation to SBO leadership regarding aged and uncollectible patient balances. Exhibits behavior in accordance of service excellence while taking appropriate actions to protect Parkview's assets.EducationMust be a high school graduate or the equivalent with GED.ExperienceMinimum of two years experience in hospital billing or collection department preferred. Experience with Microsoft products preferred.Other QualificationsMust be able to keyboard 35 words per minute. Must have good verbal and written communication skills.
