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Job Description
Career Services Student Support Representative - Full-Time - Lafayette Campus
Job Summary:
The Career Services Student Support Representative works under the direction of the Campus Director, with dotted line reporting to the Regional Career Services Manager. The primary responsibility of the Student Support Representative is to assist the placement efforts of Career Services by supporting the operational, sales and administrative functions within the Career Services office. Job duties include; greeting and assisting students, sales support, collecting, maintaining, and documenting system data, completing and distributing required paperwork and reports, and maintaining compliance with Department of Education and ABHES procedures as required. This position may support other areas in the campus as needed and will be the designated back-up for the Financial Aid Student Support Representative.
Benefits:
As full-time employee with Ross Education, you will be part of an established and growing educational organization with a supportive family atmosphere and a dedication to providing our students with the best career training available. Your experience is a vital part of our success, and we will provide you with the training and resources you need. You may also qualify for advancement to other positions depending on your credentials. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits:
Health, dental and vision coverage
Life insurance and short and long term disability insurance
Tuition reimbursement, Accrued time off, paid holidays, 401(k)
Reduced tuition in Ross College Online
Verizon Wireless Discount and Dell Employee Purchase Program
Employee Referral Bonus Program
Monthly pay and direct deposit
Requirements:
High School diploma with some college course work or equivalent work experience
Associates Degree or Bachelors degree preferred
3+ years work experience in a customer service or general office environment
Professional work experience which clearly demonstrates abilities directly related to the duties of the Student Support Representative
Prior experience in a post-secondary education setting preferred
Prior experience in a regulated/compliant industry preferred
Ability to remain focused and adapt quickly in fast-paced work environment
Ability to work at least two evenings a week
Job Duties and Responsibilities
Job Development and Placement:
Source job leads from internet sites and communicate to Career Development Representatives (CDRs)
Support CDRs with sales preparation and coordination
Communicate job lead and interview information to students
Follow-up communication with students and employers
Document placement activities as required
May arrange job development visitations and complete appropriate forms
Student Career Development:
Participate with new student orientation
Assist students with resume revisions and distribution
Coordinate student mock interviews
Schedule student appointments
Coordinate Graduate Workshop meetings
Greet and assist students and answer and direct incoming telephone communications
Conduct weekly touch base calls with unplaced graduates
Document student interaction in accordance with ABHES requirements
Externship Assignments:
Keep accurate records pertaining to externship sites
Conduct Junior Meetings to prepare students for externship assignments
Assist students with required externship paperwork
Collect and document student externship hours weekly as required
Acquire documentation to assure student is compliant with FA to begin externship
Input student data to graduate students in system
Ensure students are maintaining full time status on externship
Coordinate with instructors to orchestrate bi-weekly faculty phone calls and necessary documentation
Assure the accuracy of final student record is in compliance with internal and ABHES auditing requirements
Coordinate faculty site visits and processes new site approval paperwork
Recordkeeping and Compliance:
Completes daily, weekly and monthly documentation
Complies and keeps current job placement statistics on each graduate
Conducts 30/90/120-day follow-ups on each class
Completes employment verification forms as requested by funding agencies
Conducts graduate and employer surveys
Expected Outcomes:
Achieve required minimum of 70% placement rate
Achieve 40% Extern to Hire rate
Achieve Employer and Student survey results of 90% or greater
Monitor Externship requirements to result in improved On-Time Completion YOY
Compliance with ABHES requirements and successful internal audits
Perform related work as required
Job Type: Full-time
