-5+ years of experience in IT field is required. 2+ years in a supervisory role is required. Experience
-A+ or Network + Certification along with a Bachelor's Degree in Information Technology highly preferred.
-Considerable working knowledge of Call Center Help Desk procedures and functionality (5-10 agents).
-Must be able to motivate and manage a team to inspire performance achieve consistent IT WOW results are achieved.
-Must maintain professional dress both personally and within the department.
-Must be available on call as a resource 24/7 for any immediate issues that may arise.
-Must be able to express oneself clearly and concisely, both orally and in writing.
-Must possess outstanding end-user service skills.
-Ability to prioritize and perform well under pressure.
-Basic phone and interpersonal networking skills required.
-Ability to utilize knowledge and experience from previous technical issues and apply it to current and future technical problems.
-Strong knowledge of Windows Operating System and general Microsoft troubleshooting. Basic network troubleshooting required.
-Must be able to sort through complex issues and conduct comparative analysis of multiple solutions.
-Must be able to read, write, speak, and understand the English language.
-Must possess the ability to deal tactfully with end-users, employees, and the general public.
Management Skills, Help Desk Technical Support, Help Desk Mgr, Help Desk Technical
Top Skills Details:
1) Technical Hardware Troubleshooting Experience (WIN 7, WIN 10)
2) Management Experience (2 years preferred)
3) Customer Service Skills
Additional Skills & Qualifications:
-Someone that is able to see the opportunity in front of them; someone that is eager to learn and move up quickly within IT. They have a promote from within structure and offer to pay for extra education. They want to keep anyone that wants to be there. They are the leading standard in the carwash industry.
-Someone that is willing to take 40 tickets a day and willing to be there 50 hours a week (the tier 1 role would pay hourly).
-Need hands on skills themselves. During the interview process they will pull out a computer and point to different parts and actually quiz them. They don't have time to train these individuals. He understands that they need to train them in the specialty carwash equipment, but they should know their way around the hardware/ break-fix world.
Example: Give a computer and ask them to show him how to get into a system
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.