Internal Auditor (Supervisor)

Internal Auditor (Supervisor)

Vacancy expired!

Internal Auditor (Supervisor)
Indianapolis, IN (This is an

Onsite Opportunity)
Familiarity with QA Methodology (Specifically ISO 9001) is a requirement for this role

IF YOU CARE, THERE’S

A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers, and their property At Sedgwick, caring counts®.
Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others.
PRIMARY PURPOSE: To supervise functions of the quality team and perform audits of internal procedures and processes.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Perform quality-related audits in operational areas of the business including warehouse operations, print operations, IT, and commercial operations, and assist in providing solutions.
• Identify/evaluate issues or deficiencies, recommend improvements and action plans, Solicit feedback and management responses.
• Establishes and communicates performance standards and objectives.
• Conducts performance appraisals, recommends salary adjustments, promotions, transfers, and dismissals.
• Counsels employees on educational and job opportunities, which will enhance their career development.
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting periodic meetings.
• Monitors Quality Auditors (Processing Center and Call Audit) and Quality Specialists and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Oversee and provide quality support for oversight on Inspection processes, including document production, check inspection, Website, and IVR verification.
• Assure training compliance for direct reports and assist in developing and implementing training improvement plans.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

SUPERVISORY RESPONSIBILITIES

• Supervises 7-10 permanent colleagues and occasionally 25-35 contractors across three (3) locations in and around Indianapolis, IN.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews hire, and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership, and motivation to promote maximum performance.

QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred. Licenses as required
Experience
Three (3) years of related experience or equivalent combination of education and experience required.
Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products