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At SpartanNash, relationships matter and working on the Supply Chain/Distribution team isn’t just about how we serve our customers, it’s about how we treat our associates. We want you to feel valued as an individual and as part of our team. Our culture is vibrant and associates want to stay here because we have good people. It’s not unusual to see longevity of 25+ years at our facilities. We share a sense of pride and are excited to contribute to the company’s prosperity.Position SummaryResponsible to represent the company by maintaining a close, positive and effective relationship with key growth account(s) and cultivating new business based on providing effective solutions, guidance, strategies, retailer programs and tools that foster success in company's business. Regularly audits and analyzes retailers' operations and develops plans for improved performance.Minimum RequirementsDegreesBachelor's Degree (Required) Business Administrationor related field or equivalent combination of education and experience.Job ExperienceFive years combined experience in sales and account management.Experience in a grocery, wholesale, or food industry environment preferred.Supervisory ExperienceTWO (2) YEARSResponsibilities and Essential DutiesAct as the primary liaison between the company and the key account(s) by developing positive, strong, close and lasting customer relationships that enhance trust in the company, improve customer loyalty and longevity and ensure quick and effective communication and problem resolution.Engage in regular contact with customers to identify needs and provide integrated full scope solutions. Provide expertise to customers on operational and merchandising issues and recommend solutions. Ensure retailer understands all the services company provides, especially its ability to deliver quality fresh product to customers.Develop annual and seasonal business plan and sales & marketing strategy in alignment with company's overarching strategy to ensure attainment of revenue and profit goals.Create and execute sales and marketing plans specific to individual retailer, based upon consumer, category, and competitive insights that are aligned with the strategic role of the customer and focus on driving profitable growth and market share.Assist customers in planning for the future in terms of actively seeking buyers for customers' businesses known to be for sale, and/or guiding family succession to ensure the continuation of business.Increase sales by speeding up new item introduction, maximum product penetration, increasing quarterly perishable sales, capitalizing on marketing trends, selling and utilizing merchandising and marketing programs, planning and assisting retailers in special event and seasonal programs.Increase concentration of purchases with existing key accounts by driving top 25 plus items into plan-o-grams and using other sources of leverage to enhance sales results.Prepare and provide formal business reviews for individual customers on a quarterly basis, identify retailers' strengths and weaknesses, help them respond to their weaknesses and assist in the development of longer-term plans for improved performance.Measure the success or failure of business-building initiatives and identify opportunity gaps that can be corrected as needed to ensure growth.Negotiate supply agreements that drive improved financials.Provide corporate management with updates on key account sales, programs, and services, and present new ideas to upper management to increase sales.The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.Knowledge, Skills AbilitiesExcellent ability to prioritize and self-motivate. Excellent oral and written communication skills, and interpersonal skills including a strong ability to present new ideas, and persuade individuals and thrive on networking. Strong financial acumen and analytical skills, including evaluating possible outcomes. Strong working knowledge of products and services, and industry trends. Ability to evaluate and understand the actions and needs of customers and business, convey a positive attitude and viewpoint, and to provide business knowledge and emotional support to customers. Proficient with Microsoft Office including Excel, Word and PowerPoint. Ability to travel up to 75%.Physical RequirementThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 20 pounds. The associate is frequently required to sit/stand/walk. Must be able to travel. While performing the duties of this position, the associate is subject to an office environment and/or distribution or retail setting and is rarely exposed to outside weather conditions. The noise level in the work environment varies; office and retail setting may be low to moderate; distribution center setting may be moderate to high.EquipmentGeneral office equipment (i.e., computer, telephone, copy/facsimile machine, etc.)
