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Applicants must have at least 2 years of Sabre GDS As an American Express Corporate Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to GBT corporate clients. You will deliver a premier service experience for our high-profile Business Travel Customers by providing consultative, creative and timely travel solutions, using available tools, technology operating on Apollo and/or Sabre GDS. It is an exceedingly high touch service environment, where you will have true accountability for the service relationship and customer experience. The role will form part of a highly skilled team of Travel Counselors working virtually from home that are be accountable for both individual and shared team goals, responsible for providing customer service and accurate completion of both international, domestic travel arrangements and special requests. People Our team members: · Bring strong knowledge of international fare construction and airline routing principles including tax rates· Possess exceptional communication skills with the ability to effectively and clearly articulate with travelers· Act with integrity and confidentiality and protect sensitive information· Always operate with a sense of urgency and interest· Are highly productive in a self-directed work environment· Work well under pressure and effectively multi-taskPassion · Passion for delighting customers by delivering premium level, consistent customer service· Professional communication – both written and verbal; ability to communicate with confidence, establish relationship trust, and create a credible impression· effective listening skills with ability to anticipate customer needs, quickly evaluate issues, determine route cause and solution, check for shared understanding and address misunderstandings promptly· Attention to detail - ability to act with integrity, deal sensitively with personal and confidentiality traveler information· Change ready, ability to work under pressure, multi-tasking while maintaining a professional rapport· Learning agility and openness to feedback· Self-motivated, highly productive in a self-directed work environment; demonstrate initiative with a strong commitment to goals, objectives and work ethicProgress · Respond positively to customers by making reservations for business travelers accurately and efficiently· Complete any service requests and sell related products such as car, air, hotel· Make the customer aware of their company travel policy, and communicate this to ensure adherence· Ensure customer traveler profiles and details are accurate· Provide advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation· Develop a solid understanding of the corporate travel industry, and the key drivers for our customersREQUIREMENTS: · Minimum of 2 years Corporate Travel Experience · Minimum of 2+ years of international Corporate experience · 2+ years of SABRE GDS Experience · Designated home office or space required · Travel Industry Certification (such as CTC/TICO/OPC/IATA) if applicable Please note: AEGBT operates in a 24x7x365 environment in order to provide exceptional traveler care to our customers. These hours may change in order to meet business demands. With appropriate notice, all of our employees must be flexible to work at any time between those hours regardless of their current schedule. Periodically, employees may be required to work at least one weekend day, or as business needs dictate. As business demands change, these hours could change and shifts will be altered to include a time slot within the 24x7 hour period. Our company abides by all Federal and Provincial laws to ensure employees are compensated appropriately. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Location Virtual Location, US or CanadaIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.GBT Recruitment Privacy Statement at https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/ Location United States>California>Virtual LocationIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.GBT Recruitment Privacy Statement at https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/ Location United States>California>Virtual LocationIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.GBT Recruitment Privacy Statement at https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/ American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
