Salesforce Administrator (Service Cloud)

Salesforce Administrator (Service Cloud)

31 Jul 2024
Indiana, Indianapolis, 46207 Indianapolis USA

Salesforce Administrator (Service Cloud)

Vacancy expired!



Currently looking for a Salesforce Administrator for a full time Direct Hire role located in Indianapolis.

THIS ROLE WILL REQUIRE SOMEONE TO WORK IN THE OFFICE AND IS NOT A REMOTE ROLE. CLIENT IS NOT ABLE TO BRING ON SOMEONE IN NEED OF WORK SPONSORSHIP. PLEASE DO NOT APPLY IF YOU ARE IN NEED OF SPONSORSHIP.

The Salesforce Administrator maintains a blend of responsibilities that span the spectrum of classic service cloud declarative configuration through to traditional service cloud developer related responsibilities.

Duties include (but are not limited to):


  • Participating in strategic and tactical planning discussions to continuously improve the salesforce.com platform

  • Assisting in the evaluation of new Salesforce.com functionality and App Exchange tools for feasibility and impact to the business.

  • Configuring and maintaining the functional objects of Service Cloud

  • Creating and managing workflow rules, data validations, triggers, and object customizations where required/appropriate

  • Creating and maintaining reports and dashboards

  • Customizing service cloud fields, page layouts, record types, searching, list views, etc

  • Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required

  • Creating and maintaining system interface diagrams, functional designs, and technical specifications

  • Proactively identifying production risks and creating actionable mitigation plans

  • Participating in the Agile development process where applicable/appropriate


Knowledge and Skills:


  • Minimum 3 years' experience in Salesforce Service Cloud Administration and/or implementation is preferred

  • Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures

  • Experience with customer reporting, modifying pages, views and dashboards

  • Experience with Force.com development platform considered an asset

  • Experience working with workflows and triggers to automate tasks

  • Experience creating custom objects and/or apex pages considered an asset

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Job Details

  • ID
    JC17555130
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Vaco Technology
  • Date
    2021-07-31
  • Deadline
    2021-09-29
  • Category

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