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job summary:
Looking for an expereinced and driven Service Desk Analyst to provide resolution or escalation following Service Desk procedures, provide support for the software, hardware and infrastructure, along with escalation if incident cannot be resolved by the Service Desk. This person will additionally log and categorize all incidents and responses in Client's Incident management system, including time of submittal, status, response/resolution to Incidents and tasks, ownership, and time of response.The Service Desk will receive interactions via the following channels:Telephone, E-mail,Web chat (if implemented by Client), Self-submit (if supported and implemented by Client). provide resolution or escalation following Service Desk procedures, provide support for the software, hardware and infrastructure, along with escalation if incident cannot be resolved by the Service Desk.
location: Indianapolis, Indiana
job type: Contract
salary: $18 - 19 per hour
work hours: 8am to 5pm
education: High School
responsibilities: