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The Solutions Consultant assists in driving Sales revenue objectives across all company product lines. The position will provide direct support to Inside Sales, customers and partners, Direct and Channel Sales Executives, Account Management, and Systems Engineer (SE) field personnel. The position will embrace and illustrate strong, quality driven, work ethic and proven leadership utilizing their past performance and history. This level of leadership directly translates toward higher focus on internal development of team personnel, team tools, and company messages and objectives.MAJOR RESPONSIBILITIES/ACTIVITIESSupports all Sales teams, Customer and Partnerso Understands sales process, strategy and solution sales methodologies;o Develops solution design, pricing and sales proposals;o Delivers product and technical presentations across all product aspects;o Completes RFP and other technical writing responses;o Responsible for technical accuracy of product solution;o Responsible for delivery of proof-of-concept (pilot) environments as part of sales process or strategy; ando Engages strategically within the largest sales opportunities and existing customer accounts.Supports Engineeringo Assists in product research and question response;o Creates focused product and technical presentations for distribution; ando Develops and maintains intra-team training materials;Communications and Presentationso Effectively presents to large (100+) diverse audiences across business, product and technical topics;o Delivers product and technical presentations (on-site and remote) across all product aspects;o Effectively utilizes multiple presentations mediums (white boarding, Power Point, Visio, etc.);o Delivers comprehensive product demonstrations focused on functional abilities and capabilities in business terms easily understood by the customer;o Develops custom product demonstrations specialized for customer requirements;o Embraces opportunities to evangelize company and product solutions through speaking engagements, trade publications and industry analysts; ando Participates and contributes to Company Internet-facing , publications and analyst events;Tools and Technologieso Maintains product demonstration platform for personal exploration, development and testing; ando Develops and maintains custom tools for automation and efficiency usage within the SE team.Leadershipo Contributes in aspects of team performance measurement and hiring practices.o Actively contributes toward team growth and mentoring via assistance in on-boarding processes and other intra-team growth plans.MINIMUM REQUIREMENTSBS Computer Science or equivalent work experience desirable.Existing work knowledge/experience (5-7 years) of call/contact center industry and operations is required. Strong interpersonal communication, active listening and conflict resolution skills; Strong written communications (business and technical responses);Strong customer facing presentation skills;Ability to work in a team environment;Ability to multi-task, prioritize and be detail-oriented;Ability to work independently with little guidance; Flexible and adaptable to all work environments; All work products are in conformance with team standards; Completes all work tasks on-time;Ability to present complex information in a clear, concise manner Strong knowledge of Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook and Visio);Ability to deploy, configure and maintain Microsoft Windows Servers (Server 2003/2008);Ability to deploy, configure and maintain simple Microsoft Active Directory instances;Ability to deploy, configure and maintain Windows desktop and server (MS SQL, MS Exchange) applications;Ability to deploy and maintain Microsoft server-based applications within VMware or MS Hyper-V envi
