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Product Support Engineer - Consultant - US Based About the role: innoWake (a Deloitte product), a leader in software modernization, is currently seeking Java developers to join our Product Support team. In this position, you will support both internal and external customers. This is a test and support-driven environment where your responsibilities will include product maintenance, JIRA administration, debugging and product support. You will face new challenges every day. Sometimes you will know the answer to the problem, sometimes you will ask a colleague, and other times you may finding yourself relying on Google and Stack Overflow to get to the bottom of things. If you love a good puzzle and solving problems, this is the job for you. The team : At Deloitte Consulting LLP, Deloitte Application Modernization & Innovation consultants leverage the best of innovative technology, people, and delivery approaches to help our clients dream, explore, build, and optimize their future. The AMI practice delivers end-to-end technology solutions to enable and improve our clients' core business operations. AM&I is composed of three different areas- Service Delivery & Business Design, Application Modernization & Migration and Quality Engineering Responsibilities: Provide excellent customer service to internal and external clients
Manage ticket queue for active projects
Administer the JIRA platform for internal and external clients
Work closely with developers to identify fixes for projects
Complete other tasks as they are assigned
Requirements:
2+ years of Java development; knowledge of additional OOP languages is a bonus
Familiarity with modern technical environments such as Oracle, MSSQL, Apache Tomcat/WebSphere, Linux, agile methodology
Demonstrated experience in JIRA administration and experience working with Atlassian product suite
4 year degree or equivalent work experience
Preferred Skills/Experience:
Excellent customer service skills
Exposure to legacy database systems is helpful
Strong analytical skills
Experience in quality assurance techniques for software projects a plus
Solution and team-oriented
Self-starter
Ability to provide customer service for government projects
Additional Requirements:
Limited Sponsorship : Limited immigration sponsorship may be available
Ability to travel up to 25%
AppMod2020 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
