Sr. Desktop Support Specialist

Sr. Desktop Support Specialist

Vacancy expired!

Our client is a global provider of consumer and commercial products with offices located all over the world. With a pandemic-proof product offering this company grew within the last year and is in need of another hands on Sr. IT Analyst to join a small but mighty team. This is an opportunity to join a high-volume environment, leveraging all resources to support client and network services.
This is a great position for a driven, personable individual looking to be a part of a stable and thriving environment. This company treats their employees like gold and plans to hang on to this engineer for years to come!

About The Role:
As a Sr. IT Analyst this person is responsible to provide day-day support for the clients infrastructure via telephone, email, desktop, and remote access to company users at the Fishers, Indiana location. Your responsibilities will include maintenance of network infrastructure, desktop and telecommunications equipment support, and wireless, printing, and copying solutions and other technical administration as needed.

Responsibilities:

• Office 365 troubleshooting and support
• Outlook-Updates, Setting up users, password resets etc
• Troubleshooting a variety of hardware and software problems in a timely manner, maintaining SLA standards
• Experience with Windows Server troubleshooting and support
• Experience with PowerShell scripting and automation
• Configuration and Troubleshooting of Printers
• Windows and MS Office support
• Re-imaging desktops and laptops, Windows 7-10 exposure
• Mobile device set-up and support iPhones /Android
• Experience working within a distribution or manufacturing environment highly valued
• Experience with ServiceNow ticketing system nice to have
• Exposure to barcode and RF scanner support major plus