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The KES (Kelly Educational Staffing) Onsite Account Manager is instrumental in the overall success with KES Tier II and Tier III clients. This position will serve as the primary point of contact for the client as it pertains to the overall client relationship and service delivery, and may have one or more direct reports. He/she will serve as a business partner to the client by acting as an extension of the client’s HR department, developing and maintaining relationships with the client and temporary employees, identifying process improvements, and by ensuring consistent service levels. This individual will serve as the escalation point for service issues and is responsible for proactive problem resolution. Operational responsibilities include, but are not limited to, monitoring and reporting on contract compliance, business development, sharing industry and best practice knowledge, candidate selection, generic training, and engagement. This individual is ultimately accountable for the overall level of service delivery, growth, and profitability for the client location he/she supports. The success of this individual will be highly impacted by their ability to communicate effectively, establish strong working relationships with the client, and the development of effective partnerships with the relevant KES functions.Account Management
Maintains thorough understanding and knowledge of current hiring practices and staffing industry trends
Develops and maintains relationships with local recruiting sources
Maximizes temporary employee conversion and direct hire fee income
Must have complete knowledge of contractual agreements to ensure 100% compliance
Ensures all order activity is accurately documented in absent management system
Manages overall account P&L where they have managerial responsibility (e.g., manages cost of services, documentation of cost savings, and demonstration of value-added services to the client)
Analyzes monthly financial statements and implements strategies to increase profitability
Determines client reporting requirements and documents information appropriately
Creates, analyzes,and reviews reports and statistics, taking action when necessary.
Manages the temporary workforce including,but not limited to,turnover,coaching, counseling, terminations, co-employment, sexual harassment investigations,taking action as appropriate
Works with HR and Security to make determination about the employment status of temporary workers
Provides end-user technical support on programs that assist in the client order process
Provides additional administrative support as necessary to ensure internal and external client satisfaction
Candidate Selection, Training, and Engagement
Monitors Candidate NPS results and develops plans to ensure we are meeting candidate expectations
Demonstrates concern for candidate career growth and development,as well as personal goals and needs
Effectively communicates to candidates to ensure the work is meeting the needs and expectations of the candidate andclient
Helps candidates succeed on the job via ongoing coaching, feedback, and development opportunities
Responds to candidate inquiries and addresses challenges in a timely manner
Deploys and maintains temporary employee recognition and retention programs
Serves as primary local contact for employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective
Develops and delivers client orientation/onboarding programs for temporary employees
Creates, deploys,and maintains temporary employee retention programs
Business Development
Proactively identifies business growth opportunities with additional end-users, departments, divisions,and or account solutions
Maintains thorough understanding and knowledge of client’s business, industry, trends, and current events
Develops strong relationships with new and existing client end-users by understanding their business and staffing needs.
Communicates and demonstrates the value of the KES program and service to the client and temporary employeesthroughproactive communication viaclientand employee meetings; industry analysis,and best practices or thought leadership materials
Executes the account strategy with input and support from internal KES stakeholder groups
Monitors NPS results and develops plans to ensure we are meeting clientexpectations
Invests time in client-facing activities to understand their needs
Manages and grows relationships with stakeholders across the organization
Demonstrates understanding for the client’s priorities, processes, policies and procedures
Seeks first-hand client feedback and applies information to improve service
Prepares and presents Monthly, Quarterly, Annual business reviews
Qualifications
High School Diploma or equivalent, Marketing or related field relevant experience
4-5 years recruiting, staffing or vendor management experience
Demonstrated experience in skill marketing, screening, hiring, orientating, training, assigning and managing temporary employees
Must be able to function in complex/matrix environments
Understands Kelly products/solutions and how to leverage resources to grow the business and generate income
Strong leadership, problem solving and decision making skills required
Must have proficient computer skills including Word, Excel and PowerPoint
Kelly ServicesWhy Kelly?Working at Kelly means being part of a global team making people-work connections that count, because we believe helping people become who they’re meant to be benefits us all. At every location and every level within our company, Kelly’s people are unique in their understanding and commitment to helping people create better futures and helping companies across the globe compete, prosper, and grow. The work we do matters. Helping people transform their lives matters. Shaping the future of work matters. If you have a passion for helping others, what’s next for you may very well be joining our internal global team and working to make a difference.About KellyKelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all work styles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.Kelly Services is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://careers.kellyservices.com/%22https:/www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm/%22
