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Inside Sales Opportunity ? Fluid Power/Industrial ProductsNoblesville, INWe are Exotic! Your ISO 9001 Certified Supply Partner.For over 50 years, Exotic Automation & Supply has prided itself on being problem solvers with one goal in mind: to improve customer productivity and profitability. Exotic Automation & Supply is a Northwest Detroit Industrial Supplier and Manufacturer. Services Include:
Automation and Controls: Design, manufacture and supply hydraulic and pneumatic equipment and components.
Hose and Fittings: Distribute hydraulic, pneumatic, industrial hose and fittings.
Custom Manufacturing: Design and fabricate custom molded urethane, rubber and machined plastic components.
Gasketing: Provide standard gaskets and manufacture custom die cut and spiral wound gaskets.
Industrial Materials: Distribute a wide variety of plastic, rubber, packaging, tools, anti-fatigue matting and relating products.
Supply Chain Management: Commodity management, kits, bin fill programs and mobile service and repair.
Exotic?s Noblesville, IN branch office location, Sidener Engineering, is currently looking for a Customer Service Representative to join the team in a full-time capacity. Under the guidance of the Branch Supervisor, the Inside Sales Representative will be responsible for knowledge of product lines, servicing customer inquiries, product requests, quotations, order entry, order follow-up and all system functions related to sales.This position is vital to the Sales department and will impact the overall profitability of the Company. This position is a great opportunity for the right candidate to demonstrate the capability to affect positive change in an exciting, dynamic and growing Company while building a comprehensive knowledge of the business. Essential Responsibilities:
Participate and maintain specific KPIs that will demonstrate customer satisfied objective and performance efficiencies.
Assists with sales related procedures including: sourcing, follow-up, return good, non-conforming, etc.
Develops understanding of all types of work in the Customer Service department and timely completion of assigned tasks.
Understands all policies and procedures within the department and corporation.
Assists with all aspects of creating and processing an order, including the input of customer product records, EDI?s and pricing structure, order follow up/expediting.
Phone sales customer service.
Open order report resolution.
Resolution of related account discrepancies.
Knowledge of customer pricing system and rebates.
Quotation interface with sales staff and customers.
Accounting interfacing (invoice rejections, non-payment on orders, etc.).
Assist in contract, customer and blanket file database management.
Knowledge of core vendor base and pricing structure.
Procure needed products/services to fill customer requirements.
Knowledge, Skills and Abilities Required:
High School Diploma (required), Associate?s degree preferred.
Previous work experience.
Customer orientation and ability to adapt to different types of personalities.
Beginner PC skills.
Ability to multi-task efficiently.
Excellent customer service attributes.
Ability to work overtime when necessary with appropriate notice.
Organizational skills required to prioritize, plan and coordinate work activities and resources in area of responsibility.
Interpersonal skills necessary to effectively communicate with associates, customers, business partners and management team. Demonstrated teamwork approach with superiors, peers and subordinates utilizing skills in oral communication, active listening, written and oral directions and cooperating with and assisting others when needed.
Qualified candidates expressing interest in this position must electronically submit credentials, with salary history, on our website: www.exoticautomation.comSelect Position ID: 1660CSR0919Phone calls and walk-ins will not be acceptedEEO/AA Employer
