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Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials. We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. Watch our values video to learn more about what we do, our commitment to sustainability and our company values and culture.
Provide mobile device support for tablet and smart phone deployments, repair, and management
Ensure that level one requests are satisfied by administering incoming incident requests
Determine when level one requests require additional support or escalation; collaborate with IT Support Supervisor to identify additional support; follow-up to ensure successful resolutions are handled in a timely manner
Respond to telephone calls, emails and personnel requests for technical support
Work with IT Support Supervisor to determine best practices and provide excellent quality of service
Ensure proper onboarding training for new hires; provide ongoing training to maximize potential of existing technology
Provide recommendations about support and information access
Education:
Bachelor’s Degree in IT or related field preferred
Experience:
Minimum two (2) years’ experience working in a Help Desk/IT Support environment
Knowledge, Skills and Abilities:
Working knowledge of various IT systems in a Corporate environment
Advanced knowledge of Windows operating system and Office Suites
Ability to troubleshoot identify areas of improvement
Ability to multi-task in a fast-paced environment
Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment
Ability to work independently with little supervision
Ability to work as a team member and follow directions
Ability to travel approximately 10% of the time
Organizational and time management skills
Troubleshooting and problem resolution skills
Listening skills
Customer service skills
Dedicated
Self-motivated
Special Tools/Equipment Used:
Computer
Phone
Physical Demands:
Must occasionally lift and/or move up to twenty (20) pounds
Regularly required to sit, stand, walk and reach with hands and arms
May be required to work in confined spaces
Working Conditions:
Regularly exposed to a fast-paced office environment
Moderate noise level
Requisition ID: 2019-1541
