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Job Description
JOB TITLE: Housekeeping Supervisor
REPORTS TO: Asst. General Manager
POSITION SUMMARY:
Housekeeping Supervisor will be responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.
You are also responsible for supervising room attendants to deliver excellent guest satisfaction and experience.
HOUSEKEEPING SUPERVISOR DUTIES AND RESPONSIBILITIES:
Responsible for smooth operation of the floor assigned.
Supervise Room Attendants
Organizes and facilitates the room making process.
Daily allocation of rooms and deep cleaning tasks to team members.
Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
Checks the occupied and departure rooms, giving special attention to guest needs.
Ensures that the entire operation is performed as per the Hilton standards.
To organize immediately the guest needs
Manage guest requests, including VIP amenities and communicating them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards.
Aware of all room categories and amenities.
Achieve positive outcomes from guest queries in a timely and efficient manner
Carry out lost and found procedures.
Report maintenance issues to Maintenance/Engineering Department.
Assist Housekeeping Manager with training requirements.
Represent the needs of the team to others in the hotel.
Comply with hotel security, fire regulations and all health and safety legislation.
Assist other departments wherever necessary and maintain good working relationships.
PREREQUISITES:
To provide friendly, courteous and professional service at all times. Good communication skills and basic computer operating skills.
.
EXPERIENCE:
At least one year experience managing entry-level employees. Proven experience of working in a similar role in an organization.
Job Types: Part-time
Salary: $12.00-$14.50 based on experience
Job Type: Part-time
