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FireKing Security Group manufactures a broad array of security products including fireproof safes and files, cash handling safes, traditional safes and CCTV systems for commercial, retail and home office needs. We are looking for a Field Service Technician (FST) in this area to provide quality service for our broad range of customers.
Principal Duties and Responsibilities include the following:
⢠Drive Company Vehicle to various customer locations as directed by Dispatch
⢠Be readily available to accept repair, install and/or preventative maintenance calls from Dispatch
⢠Provide onsite technical support and repairs of customer's equipment
⢠Train customers on proper use of equipment
⢠Provide detailed documentation of troubleshooting, repairs performed, parts used and current status of equipment
⢠Answer questions and recommend corrective actions to address customer concerns
⢠Keep records of service requests
⢠Communicate with Dispatch to maximize productivity
⢠Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc...)
⢠Handle customers in a professional manner
⢠Provide timely feedback to the company regarding service failures or customer concerns
We Provide:
⢠Paid Training
⢠Company Vehicle
⢠Laptop / Phone
⢠Tools
Job Requirements
⢠Must reside in or near Market Territory
⢠Must have Good MVR
⢠Able to travel (domestic)
⢠Must possess excellent customer service skills
⢠Must possess excellent verbal communication skill
⢠Must be punctual and dependable
⢠Must be able to work with minimum supervision
⢠Must be organized and have the ability to manage multiple priorities
⢠Must be available for on-call work to meet business needs and demands
⢠Must have good computer skills and experience with Windows, MS Excel & MS Word
⢠Must have good mechanical skills
⢠Must be able to take direction and follow instructions
Education/Training/Experience:
⢠High School Diploma or GED
⢠Experience with low voltage electronics
⢠Alarm, Safe or ATM technical experience is a plus
⢠Previous field service experience preferred
⢠Military experience is a plus
Email resumes to fstjobs@fireking.com
Visit our website at Fireking.com
