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Clock in and become a leader! Shift leaders at Marco's run the staff when the manager is not on duty. Shift leaders direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. Shift leaders act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.Shift leaders make sure employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.Customer Service: A friendly, relaxing demeanor, courteousness and quick service will help get repeat customers.Stamina: Long, busy days on your feet are the trademark of this job.Teamwork: Shift leaders are part of a team. You will be working with others to make a great dining experience. Being a team player is essential.Leadership Skills: Shift leaders will have to keep employees motivated, resolve conflicts and make hard decisions.
