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Position Information:Position Title:Veterinary Teaching Hospital Assistant I-Overnight-1Job Group:MeritRequired Minimum Quals: Any combination of customer service or receptionist experience or related post high school education that totals 6 months. Data entry skills.Preferred Qualifications:Additional years of customer service experienceExperience with multi-line telephone operationProven ability to multi-task in a busy environmentExperience working with confidential records and informationKnowledge of medical terminologyJob Description:Under direct supervision, answer the telephone at Veterinary Teaching Hospital. Enter data into client & patient software system. Assist Veterinary students and doctors in locating medical documents and other client information.Characteristic Duties and Responsibilities Answer all incoming calls to the Veterinary Teaching Hospital using a multi-line telephone; route these calls to the correct service, doctor, student, or staff member. Use paging system to alert appropriate staff to the call. Answer routine questions regarding appointments or directions to the hospital. Take and deliver complete messages if recipient is not available for the call. Look up and provide medical record number or other relevant information. Enter data into client and patient software system. Distribute discharge information sheets to referring veterinarians. Prepare client and referring veterinarian survey envelopes. Deliver prescription and food orders and retrieve animal supplies.Knowledge, Skills, and Abilities Ability to communicate on the phone and in person with individuals in a variety of situations in a positive and helpful manner. Ability to maintain confidentiality of medical records. Ability to work in an environment that houses and heals sick animals. Ability to come in contact with animals. Ability to work in an environment with animal noise, animal odors, animal dander and hair, and animal excrement and blood. Ability to assess emergencies and refer situations to appropriate hospital staff. Ability to utilize veterinary client and patient registration system. Ability to enter data with speed and accuracy. Ability to retrieve files and pet supplies. Ability to carry/hold/restrain animals.The work schedule is:Wed/Thur – 830P-7AFri/Sat – 930P-8AAppointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full timePay Rate Type:SalaryPay Grade:05Application Instructions:Apply for this position by clicking on “Apply” and completing the Merit Employment Application. Please be prepared to enter details about your education and work history. If you have questions regarding the application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Original Posting Date:September 17, 2019For consideration, submit application before:September 27, 2019Job Requisition Number:R732Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 36,000 students are enrolled and are served by over 6,200 faculty and staff.Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu. If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.General ISU compensation information can be found here: https://www.hr.iastate.edu/careers/compensation.All positions close at 12:01 am on the date listed in the posting. In order to be considered, all applications must be submitted BEFORE the date listed.
