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DescriptionThis IT Specialist role with Robert Half Technology requires a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. If you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment, you will thrive in this position. This Desktop Support Analyst role is a long-term temporary-to-full-time opportunity based in the Cedar Rapids, Iowa, area.
Monitor, respond, correspond and follow up on technical help desk tickets submitted via phone, email and walk-ups.
Provide technical support for Windows 7 and Windows 10 operating systems, Microsoft Office 2016, Microsoft Office 365, and a variety of vendor provided applications on local devices and remote desktops.
Provide technical support for printers, scanners, and other supported peripherals throughout the organization as well as telephone system support.
Configuration, cloning, deployment, and tracking of company equipment
User, email, and system administration
Identify recurring technical issues and propose solutions to address the root of the problems.
Independently investigate and implement solutions to technical issues, within the scope of bank IT standards, policies, and procedures.
Requirements
Strong communication and customer service skills
Demonstrated ability to quickly and accurately troubleshoot and resolve technical issues
Comprehensive Windows 7 and Windows 10 knowledge
Comprehensive Microsoft Office knowledge
Comprehensive knowledge of Active Directory
Understanding of computer setup, configuration, cloning, and deployment
Understanding of basic wired and wireless networking concepts
Demonstrated knowledge of user support and administration in client-server and cloud environments
Demonstrated ability to quickly learn about new or unfamiliar systems and software
Experience with IT support ticketing systems
Understanding of when to escalate issues to the next level for assistance
Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: DOELocation: Cedar Rapids, IADate Posted: July 22, 2020Employment Type: TemporaryJob Reference: 01520-0011511421Staffing Area: Technology u0026 IT