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Position Overview:Provide world-class customer support for NRTC Managed Services' ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.Primary Responsibilities:Answer inbound technical support phone calls, chats and emails related to NRTC Managed Services' ISP partner
Consult with customers and provide additional solution in the form of up-selling NRTC Managed Services' products and services
Troubleshoot voice, data, video and connection issues for customers
Identify, troubleshoot and assist customers with voice, data, video and connection issues
Answer customer service related questions
Track and record each phone call and provide a detailed description of the call
Provide backup assistance for other Technical Support Representatives
Perform Other Duties
QualificationsKnowledge, Skills, and Abilities Excellent interpersonal/customer service skills
Excellent communication skills
Strong computer knowledge background
Individual must be comfortable and enjoy being on the phone
Team player
Work well under pressure
Minimum Education and Experience High School Diploma required
College coursework in a computer related field a plus
Prior experience in a customer service atmosphere a plus
Physical Demands
Individual must be comfortable sitting for long periods of time
$12.00-$15/hr#zrPowered by JazzHR