Contact Center Agent (Urbandale)

Contact Center Agent (Urbandale)

25 Jul 2024
Iowa, Des moines 00000 Des moines USA

Contact Center Agent (Urbandale)

Vacancy expired!

If interested please send resume with contact information and best times to reach you.

Contact Center Agent I

Duration: 3+ month Contract to Hire

Start Date: 8/10/2020

Hours: 12:30 PM - 9 PM Monday - Friday and 10:30 - 7 PM Saturday. Sundays + one weekday off.

Location: Urbandale, IA 50323

Training in office 10 AM - 6:30 PM Monday - Friday for 4 weeks.

Temperature checks when entering building and proper (6 ft) social distancing.

Job Overview:

· Takes incoming calls from members.

· Navigates tools and resources to properly address member inquiries.

· Maintains high level of service with members and meets performance targets.

· Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.

· Develops and maintains productive working relationships with team members.

· Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

Requirements:

· High school diploma or equivalent required

· 1 year of customer service, administrative and or sales experience.

· Basic Computer Skills using Word, Excel, Outlook.

· Clear verbal communication, written communication, and reading comprehension in English.

· Strong interpersonal and customer service skills.

· Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.

· Application of good judgment and decision making.

· Ability to work efficiently both independently and as part of a team.

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.