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Contact Center Agent I
Duration: 3+ month Contract to Hire
Start Date: 8/10/2020
Hours: 12:30 PM - 9 PM Monday - Friday and 10:30 - 7 PM Saturday. Sundays + one weekday off.
Location: Urbandale, IA 50323
Training in office 10 AM - 6:30 PM Monday - Friday for 4 weeks.
Temperature checks when entering building and proper (6 ft) social distancing.
Job Overview:
· Takes incoming calls from members.
· Navigates tools and resources to properly address member inquiries.
· Maintains high level of service with members and meets performance targets.
· Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
· Develops and maintains productive working relationships with team members.
· Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
Requirements:
· High school diploma or equivalent required
· 1 year of customer service, administrative and or sales experience.
· Basic Computer Skills using Word, Excel, Outlook.
· Clear verbal communication, written communication, and reading comprehension in English.
· Strong interpersonal and customer service skills.
· Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
· Application of good judgment and decision making.
· Ability to work efficiently both independently and as part of a team.