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Description
In this role, you will need to excel at explaining intricate technical information to the non-technical user. Candidates who consider themselves to be driven individuals who are most productive in an active and positive environment will be great fits for this job. Robert Half Technology has a Desktop Support Technician role that may be the position for you, if you're a match for this description. If you are a motivated candidate with effective problem-solving abilities, this could be the job for you. This Desktop Support Analyst role is a long-term temporary-to-full-time opportunity based in the Des Moines, Iowa, area.
How you will make an impact
- Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
- Create records of daily data communication transactions, issues and remedial actions taken or installation activities
- Fix computer problems, and recommend appropriate action/solutions
- Interface regularly and effectively with ticket submitters
- Administer computer desktop support in accordance with established policies and procedures
- Coordinate hardware repairs with the appropriate vendors
Requirements
- Desktop support or related experience
- Ability to write reports, business correspondence, user instructions, and procedure manuals
- Deep understanding of Microsoft Office 365
- Microsoft SCCM experience
- MS Windows 10 experience required
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.
Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).
