Process Support Representative - Located in West Des Moines, IA

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Process Support Representative - Located in West Des Moines, IA

24 May 2024
Iowa, Des moines, 50319 Des moines USA
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Process Support Representative - Located in West Des Moines, IA

Vacancy expired!

Located in West Des Moines, IA

General Responsibilities:

The Process Support Representative performs the essential non-selling tasks related to various marketing-oriented processes within the company.

Specific Responsibilities:

  • Resolving orders from the Ecommerce website that go into Fallout queues for various reasons.
  • Answering incoming chat sessions initiated by customers with questions about ordering, services, policies, etc.
  • Screening through potential sales leads for serviceability, eligibility, and more before handing off to a sales person to close the sale.
  • Answering inbound calls from internal employees out in the field or in other departments and performing the requested tasks in the billing system on their behalf.
  • Placing outbound calls to existing customers to survey their customer experience, escalating any identified issues as appropriate.
  • Placing outbound calls to customers whose installation was not completed or has yet to be scheduled in order to obtain a final resolution
  • Quality control and/or audits of orders placed, such as online Ecommerce orders, and resolving any issues identified.


Preferred Experience/Skills:
  • High School Degree required
  • Ability to utilize a PC with several different applications simultaneously
  • Effective communication skills, both written and verbal
  • Adaptable to new work methods and mixtures of daily workload
  • Effective listening skills with high level of empathy.
  • Effective verbal communication skills, including grammar and tone.
  • Strong ability to ask relevant questions to identify customer needs/concerns.
  • Self-motivator - upbeat and with a high energy level.
  • Strong work ethic; team-oriented attitude.

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Job Details

  • ID
    JC41534000
  • State
    Iowa
  • City
    Des moines
  • Job type
    Full Time
  • Salary
    TBD
  • Hiring Company
    Mediacom
  • Date
    2022-05-22
  • Deadline
    2022-07-21
  • Category
    Et cetera
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