Program Coordinator

To work as part of the Operations Team providing a high level of professional customer service to our clients. Responsible to be knowledgeable of program area requirements, to ensure proper application of program operational rules, and to implement efficient planning, coordination and execution for all certification and 2nd Party Audits across the assigned program area/s. To be the main contact for clients of the assigned program area, ensuring operational compliance with all program and accreditation requirements.Program Coordinator Duties Include but are not Limited to the Following:Delivering Excellent Customer Service for clients and contractors. Main contact for external stakeholders, including clients and external scheme owners. Coordinate and arrange audits, oversee execution of certification and 2nd party audit processes end-to-end in line with the requirements of the applicable program and ISO 17065 requirements. Coordinate and oversee execution of accreditation and witness audits for all programs. Maintain up to date, working knowledge of program operational requirements and contribute to process improvements and changes to ensure delivery of efficient and compliant certification services. Attend meetings and conferences as required by Certification Program Owners (CPO) or support the business at trade events.Liaison with CPOs /Preparation and issue of Audit application forms and contracts to new and existing clientsLiaison with clients to arrange dates for audit visits to maintain Certification status in ADVANCE of their audit window and the subsequent communication with auditorsLiaison with auditors regarding booked audits (Employed and Subcontractors)Maintaining and updating Audit scheduling systemsManaging the audit diary effectively and efficiently to ensure optimum Auditor utilisation and minimise audit delivery costsLiaison with GRMA / ANAB / SSCI  or technical manager to assist the planning of Compliance and witness audits and support maintainenance of witness recordsEnsure assignment of audits to auditors with correct skill categoriesMaintain log of all lost and gained sites, including reasons for leaving (where applicable) and contact details – communicate all losses and gains to Sales / Account manager for follow upEnsure Sales is advised of any potential new clients for follow upMaintain an up to date list of all clients including address, contact details and Job Title of key personnel, ensuring ADMS is updated accordinglyEnsure all key communication with sites is saved in the client filesSupport continuous improvement of systems and ways of working including defining  system enhancement requests for Eurofins Assurance Online (EAOL) or other supporting softwareDocument all client info within the audit system – to include all 2nd Party clients as well as external scheme clientsGenerate Standard operating procedures (SOPs) for EAOL and Eurofins Assurance US systemsUse and implement of EAOL as certification tool, maintaining accurate dataFollow and document certification processes including uploading of reports, certification decision and certificate generation into EAOL.Attend & participate in team meetingsEnsure accurate pricing, for efficient invoicing. Including follow up on collection of overdue invoicesExecute withdrawal of certification when payment is not received, or site no longer meets certification requirementsManage cadence of all surveillance, monitoring, or recertification activitiesIn addition, any other duties which may reasonably be expected to fall within the scope of this position, as assigned.