Signature Consultants is seeking a Tech Operations Analyst for an opportunity with a client in Des Moines, IA.
Responsibilities:
Manages incidents until service is completely restored
Liaises with various technology and application support teams
Provides tactical assistance as issues arise, escalates and resolves to maintain a business-requirements focus
Provides centralized command and control for major incident management, ensuring teams focus first on restoring business services
Reviews, analyzes and escalates issues from key metric analysis, event monitors, reported service deviations, and documented change
Proactively identifies, escalates and may resolve potential issues before they escalate to impactful levels
Develops knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
Reduces the impact of application and infrastructure failures on business delivery
Engages various teams of trouble-shooters to assess system health and issues
Requirements:
3+ year of experience working with the Information Technology Infrastructure Library (ITIL) demonstrated through work, military or education
3+ year of experience in technology production support (e.g. problem identification, ticket documentation, customer and vendor relations)
3+ year of experience using IT tickettracking tools
Qualifications:
IT Infrastructure Library Certification (ITIL)
Strong knowledge of Agile methodology Results-oriented with the ability to multitask and prioritize in a stressful environment
Ability to exercise excellent judgment and decision making skills Strong interpersonal and leadership skills with a consultative style
About Signature Consultants, LLC
Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.