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The Technical Support Specialist will be responsible for providing first-contact support for incoming technology issues and resolution or assistance with resolution of those issues. Requires a minimum of 2 years of equivalent experience.
This job includes responsibilities for support and troubleshooting of end user systems, to include basic hardware, software, peripheral and technical troubleshooting and repair, the preparation and deployment of new computer systems to end-users, managing customer issues as they come in (Industry tool sets will be leveraged for the management of client systems), as well as documenting/logging of end-user issues into tickets.
Additionally, Firewall / Router knowledge and basic networking will be used in daily troubleshooting and should be a skill that is held by the applicant.
Many of the services that NTS provides to its customers are delivered as a managed service and are typically a per node or per seat type of service, such as VoIP phones, Hosted Exchange and our NTS Total Care product for managing nodes on a customers network as well as providing all security software, monitoring of nodes of the network and perimeter security products and services.
KEY DUTIES:
First level support and resolution of incidents received via the NTS Support desk via email or phone
Responsible for working tickets / support issues from beginning to end
Troubleshooting issues on customer networks - server, workstation, application and the like
Documenting customer networks / changes in networks
EDUCATION AND EXPERIENCE:
2 + Years of experience
REQUIREMENTS
Must have valid driver's license and access to a vehicle
Capable of lifting to 50 lbs
Punctuality it is important to be on time and prepared for work in this position
Ability to work with others in a team environment
