Customer Service Representative at Hodge Construction

Customer Service Representative at Hodge Construction

23 Apr 2024
Iowa, Iowa city 00000 Iowa city USA

Customer Service Representative at Hodge Construction

Vacancy expired!

Hodge Construction in Iowa City, IA is looking for one customer service representative to join our team. Our ideal candidate is attentive, punctual, and reliable. We are looking forward to hearing from you.Responsibilities-Maintaining a positive, empathetic and professional attitude toward customers at all times.-Responding promptly to customer inquiries.-Communicating with customers through various channels.-Acknowledging and resolving customer complaints.-Knowing our products inside and out so that you can answer questions.-Processing orders, forms, applications, and requests.-Keeping records of customer interactions, transactions, comments and complaints.-Communicating and coordinating with colleagues as necessary.-Providing feedback on the efficiency of the customer service process.-Managing a team of junior customer service representatives.-Ensure customer satisfaction and provide professional customer support.Qualifications-High school diploma, general education degree or equivalent.-Ability to stay calm when customers are stressed or upset.-Comfortable using computers.-Experience working with customer support.

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