Vacancy expired!
Req # 982-5245
Job Description:
The Title Procurement Customer Service Representative is responsible for knowing all Title Procurement customer service tasks with the exception of Settlement Approvals and Inventory Management.
Opening/scanning mail received
Call queue (ability to answer basic TP questions, give claim updates and direct caller to correct party/team if applicable
Total Loss Packets (create and send all documents required per state guidelines)
Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
Follow-up calls to Lien Holders (for documents listed above in the initial call)
Will send out revised packets to the owners/insureds as needed
Will be held to the internal cycle times and other auditable criteria
Other tasks as assigned by management
Regular/Temporary:
Regular.
Requirements:
1 plus years of office customer service experience
Education: HS degree
Proficient in basic office equipment and with Microsoft products
Basic 10 key proficiency
Ability to work in a fast-paced environment
Excellent communication skills written and verbal
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize work flow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver's license
Occasional overtime as needed.
Business Line:
Copart, Inc.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
Apply at link: https://recruiting.adp.com/srccar/public/RTI.home?c=1214601&d=ExternalCareerSite&r=5000522698106#/
