Vacancy expired!
A local utility company is looking for a HelpDesk Representative. This position will be temporary for approximately 16 weeks. The hours are Mon-Fri 8am-5pm. The pay for this position is $12 depending on qualifications.
PRIMARY DUTIES
Provide exceptional customer service with high-level support to customers on a variety of issues specializing in troubleshooting the cable modem, wireless Internet and cable TV services.
Respond to telephone calls ad emails relating to Internet, cable TV, electric, water, and other miscellaneous issues.
Track and monitor problems to ensure a timely resolution.
Sell and support communication products, have a complete understanding of cycle billing, and provide technical interface with other service departments within the Utility.
QUALIFICATIONS
Associates degree with an emphasis in technical training/coursework related to networking or equivalent combination of education and experience required.
Strong customer service experience, prior helpdesk experience preferred.
Ability to obtain knowledge of electric, water, garbage, sewer, cable, and Internet products, services, and policies.
Pre-employment background check and drug screen is required.
