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The Title Procurement Clerk provides exceptional customer service to internal and external customer. Through a thorough understanding of practices and various state titling requirements, they will answer questions; provide support and facilitate the experience through offering solutions to meet customer's needs. The Title Procurement Clerk is required to know all job functions within the department while multi-tasking in hectic and stressful situations. Attention to detail is a must when reviewing the intricate claim details and state guidelines. In addition, they will be the face of the Company through vocal interactions with all levels of customers which range from the general public to high level managers of organizations.
Internal and external customer interaction, ability to communicate across several platforms email, verbal, phone, and chat; document proof-reading, ability to make decisions on a customer's requirements, ability to accept change, and proficiency in software platforms such as MS Office and internal systems.
Skills:
Office support experience in a customer service role
High School Diploma
Efficiently and accurately identify/analyze vehicle title/ownership documents within company and state guidelines
Communicate with customers via email or verbally
Build relationships and develop professional rapport with DMV and sellers
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Maintain filing
Self-sufficient
Basic math skills
High level attention to detail
Problem solving/thinking outside the box daily
Elevated computer proficiency MS Office Suite
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Overtime as asked/required
Other duties as assigned
