Job Title: Desktop Support (2nd Shift) Location: Waterloo, IA (Day one Onsite) & Olathe, KS (Regular shift) Duration: Long term contract Required Skills:
Provide Level 2 technical assistance and support and resolve problems related to the use of computer hardware and software for end users
Analyze resolve respond to and document end user inquiries
Install desktop Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN Update all Service Tickets with accurate and timely records of work performed and resolution details Maintain and contribute to a knowledge base Coordinate Enter