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Job Title: Italian Express Manager FLSA: Non-ExemptDepartment: Italian Express Revision Date: 05/2015General Function: As an Italian Express Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.Reporting Relations:Accountable and Reports to: Store Director; Assistant Store Director; Managers GM, Perishables, and Store Operations; Assistant Managers GM, Perishables, and Store Operations; Assistant ManagersDirect Reports: Department employeesPrimary Duties and Responsibilities:
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible
Assists customers by: (examples include)
· escorting them to the products they're looking for· securing products that are out of reach· loading or unloading heavy items· making note of and passing along customer suggestions or requests· performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
Determines department goals with store director.
Determines weekly work schedule and establishes a daily work plan for the department.
Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
Handles and satisfies customer issues.
Communicates with employees regarding sales and ideas.
Figures retail pricing and insures correct pricing.
Extends invoices, posts invoices, and oversees department bookkeeping procedures.
Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
Conducts inventory of the department.
Plans displays, promotions, and determines pre-orders.
Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
Understands and troubleshoots equipment and ensures maintenance is performed.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Ensures pricing is competitive in the market area.
Attends meetings and seminars and participates in continuing education
Fills displays, checks in delivered merchandise, and works in the sales area.
Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
Performs departmental duties as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Supervisory Responsibilities:Instructs, assigns, reviews and plans work of others. Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees. Has the authority to approve employee discipline. Has the authority to recommend employee transfer, discharge, and salary increases.Education and Experience:High school or equivalent experience and over one year of related work experience.Physical Requirements:
Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.
Working Conditions:This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.Equipment Used to Perform Job:Telephone, fax, copier, intercom system, kitchen utensils, wrapping machine, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, computer, oven, steamer, Hobart Scale, and calculator.Financial Responsibility:Responsible for company assets, including equipment and merchandise.Contacts:Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.Confidentiality:Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.
