Desktop Support Technician El Dorado, Kansas 7 Months plus possible extension or perm Job Description RESPONSIBILITIES:
Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
Troubleshooting and installing network and networked peripherals (Wi-Fi, MiFi, etc.) issues
Documenting troubleshooting steps applied in ticketing system and sharing findings with peers.
Monitoring ticket closeout in a timely fashion.
Updating physical assets within asset management tracking system Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices.
Performing customer service representative responsibilities as needed
Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction.
Must have Microsoft Windows Operating System
Knowledge of Microsoft Windows 10, PowerShell, Active Directory, and SCCM is highly preferred.
The position is more desk side out in the field type support, and deploying new computers to end users, not just phone support.
No Sub-Contract, Third Parties or Corp to Corp arrangements!W2 only! Note: U.S. Citizens and those authorized to work in the U.S. without sponsorship will be considered. We are unable to sponsor at this time.
