Desktop Support

Desktop Support

Vacancy expired!

Apex Systems is actively hiring IT Specialists in Leavenworth, KS. If you're interested in applying, please contact Emily at epeachee@apexsystems.com.

Role: IT Desktop Specialist

Location: Leavenworth, KS

Contract Length: Long-term contract

Requirements:

• This position requires candidates to maintain and/or obtain a DoD-issued secret clearance as a condition of employment
• Certification: CompTIA Security+ CE or equivalent and a computing environment certification (Office 365 or Windows desktop or A+ certification)
• BA/BS Degree with 5+ years of experience or AA/AS with 7+ years of experience

Job Description:

• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
• Troubleshoot hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
• Responsible for phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and other network services.
• Serve as the first point of contact for troubleshooting hardware and software PC and printer problems.
• Provides polite and friendly customer service
• Documents incident status and solutions in incident database tools.
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.